Service line
Managed Services
A single SLA covering monitoring, patching, incident response, and optimization across cloud, data, security, and database systems, for organizations that want the engineering depth of a specialist team without building one in house.
How this relates to the other service lines
The standing operational layer that sits underneath every discipline
Data and AI, Cloud Operations, DevSecOps, Database Engineering, and AI Enabled Cloud Migration each describe a body of expertise. Managed Services describes how that expertise gets delivered continuously, day to day, under a contract with defined response times and accountability, rather than as a series of separate projects. Whatever combination of disciplines your environment needs, this is the operating model that carries it forward.
- One contract and one point of accountability across every system we manage
- Defined response and resolution targets, not best effort support
- Specialists from each discipline available for escalation, not generalists alone
Scope of work
What this service line covers
| Capability | What it includes |
|---|---|
| 24/7 monitoring and alerting | Continuous observability across infrastructure, applications, databases, and pipelines, with alert routing to the right on call specialist. |
| Patch and update management | Scheduled patching for operating systems, database engines, and dependencies, tested against staging before production rollout. |
| Incident response | Defined severity levels, response time targets, and a documented escalation path with specialists from the relevant discipline engaged automatically. |
| Backup and recovery management | Backup verification, restore testing, and recovery time tracking, so disaster recovery plans are confirmed working rather than assumed. |
| Ongoing optimization | Periodic reviews across cost, performance, and security posture, with recommendations tracked to completion rather than left in a report. |
| Reporting and governance | Monthly service reviews against SLA targets, with a single dashboard covering every system under management. |
Coverage tiers
Three tiers, scoped to how much you want to own internally
Essential
24/7 monitoring, alerting, and patch management across your defined environment, with business hours engineering support.
Advanced
Everything in Essential plus active incident response, monthly optimization reviews, and after hours engineering escalation.
Full ownership
Complete operational ownership across cloud, data, security, and database systems, with Aetherion acting as your extended platform team.